Overview
At GLP1 Wellness, we are committed to providing high-quality products and a reliable customer experience. Due to the nature of our products, all items are handled with strict quality control and care.
Returns
We only accept returns under specific conditions:
- Items must be unused, unopened, and in their original packaging
- Return requests must be made within 7 days of delivery
- Proof of purchase is required for all returns
For safety and quality assurance reasons, we are unable to accept returns of products that have been opened or used.
Non-Returnable Items
The following items are not eligible for return or refund:
Sale or discounted items
Opened or used products
Items damaged after delivery
Products not in original condition
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
- Refunds will be processed to your original payment method
- Please allow 5–10 business days for the refund to appear
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery.
Include:
- Your order number
- Photos of the issue
We will review the case and arrange a replacement or refund where applicable.
Shipping Returns
Customers are responsible for return shipping costs unless the item is faulty or incorrect.
We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items.
Contact Us
For any return or refund enquiries, please contact us at:
Email: info@glp1wellness.co.uk
Important Notice
All products sold by GLP1 Wellness are intended strictly for laboratory research and development purposes only. This policy does not override or replace our terms regarding product use.
Policy Updates
We reserve the right to update this Return & Refund Policy at any time. Changes will be reflected on this page.